Refund policy
RETURNS
You have 14 days after you have taken possession of the goods to cancel your order if the goods are in their original packaging and unopened. You can find further information on this in our cancellation policy.
Please note that we cannot cover the shipping costs already incurred or the costs of returning the goods. We ask you to pack the products securely so that no damage can occur during shipping.
We cannot refund money for returns of products that have already been opened and do not comply with the returns policy. Furthermore, we will not send the product back to you and will not cover any shipping costs incurred.
Please send your order to the following address:
Beate Katiela Personal Stylist
Rothebach 9
59065 Hamm
You have 14 days after you have taken possession of the goods to cancel your order if the goods are in their original packaging and unopened. You can find further information on this in our cancellation policy.
Please note that we cannot cover the shipping costs already incurred or the costs of returning the goods. We ask you to pack the products securely so that no damage can occur during shipping.
We cannot refund money for returns of products that have already been opened and do not comply with the returns policy. Furthermore, we will not send the product back to you and will not cover any shipping costs incurred.
Please send your order to the following address:
Beate Katiela Personal Stylist
Rothebach 9
59065 Hamm